Have a question about the Inspiralizer? You’ll find your answers here and if you don’t, send a question to [email protected] for more information.
Do you ship outside of the United States?
Currently, we only ship to Australia, New Zealand and the United States. However, we are working on international distribution, so keep checking back to the Inspiralizer product page for updates.
The blade letters on my Inspiralizer don’t line up to what the user guide or website says. Help!
There is a triangular indicator on the front of the Inspiralizer, next to the green knob. You must align the blade choice with this indicator to select the appropriate blade. You can see that happening in second 0:06 in this video.
I’ve noticed that when I use Blade D, I get chunky, thicker noodles out of the center of the vegetable, along with the spaghetti noodles. What’s happening? Is this normal?
We are sorry to hear that you are finding the Inspiralizer less than perfect! Our goal is to ensure that you love the Inspiralizer and have a flawless spiralized experience.
The reason you’re getting those “chunkier noodles” in the middle with zucchini is because it turns the center core (which is seeded) into noodles, which previously on other spiralizers, wasn’t getting used (they all have large cores, so you can’t take advantage of that extra noodle.) Basically, there’s less waste – but the noodle shapes are a bit inconsistent, yes.
If you dislike that shape, you can try using Blade B or C instead, which will make a slighter thicker noodle (like a linguine and fettuccine) and it will minimize those “misshapen” noodles.
I lost the user guide! Can I get another one?
Yes, we can offer you a new user guide! Email [email protected] and we will send you a PDF link to the manual for the interim!
I lost the Security Cover! Can I get another one?
Yes, we can offer you a new security cover, but shipping with be at your expense. Email [email protected] to request a new cover!
I’ve used the Inspiralizer a few times and the Noodle Twister seems jammed. What can I do?
There may be a manufacturing issue, which in that case, we will replace your Inspiralizer with a brand new one. However, there may be a simple fix. Sometimes, it’s essential to keep the gears “greased.” To do this, place a drop of cooking oil (for example, olive oil) on the back of the blade, on the bottom where it twists. Then, twist the knob and keep twisting until it works.
If this does not remedy the problem, please email [email protected] and we will issue you a replacement.
I am having difficulty suctioning the Inspiralizer to my surface – the Counter Clamps aren’t working. Help!
We are sorry to hear you’re having difficulties. Before securing the levers, please press firmly down on the center of the Inspiralizer. Then, turn the counter clamps from left to right, while still pressing firmly down on the center of the Inspiralizer. If you don’t do that, the Inspiralizer won’t properly secure. You can see that at second 0:20 if this video.
Some surfaces will not suction properly, such as wooden countertops or certain granites. The best surfaces are glass or marble. If you believe that your Counter Clamps are defective, after trying all of these methods, please email [email protected] and we will issue you a replacement.